At Care Plus, customer safety, hygiene, and service reliability are our highest priorities. As a provider of medical and life-support equipment, our return and refund policy follows strict healthcare safety standards. Please read the policy carefully before placing an order.
1. General Policy
All products supplied by Care Plus are checked and verified before delivery. Due to the medical nature of our equipment, returns and refunds are accepted only under specific approved conditions.
2. In-Store Purchase Policy
- Customers must inspect products carefully at the time of purchase.
- After confirmation and handover, the sale will be considered final.
- Any later issue will be handled according to applicable warranty or service terms.
- Returns will not be accepted for personal preference or compatibility concerns.
3. Online & Home Delivery Orders
Upon receiving your order:
- Please check the product immediately in front of the delivery personnel.
- Report any damage, missing items, or incorrect delivery within 24 hours.
- Keep original packaging, accessories, and invoice intact.
- Avoid using the equipment if you intend to request a return.
Care Plus may request photos or an unboxing video for verification.
4. Eligible Return or Replacement Conditions
Return or replacement requests may be approved if:
- The product arrives damaged or non-functional.
- Wrong product or model is delivered.
- Manufacturing defect is identified upon delivery.
- The issue is reported within the specified claim period.
All requests are reviewed by our technical support team before approval.
5. Non-Returnable Items
For hygiene and patient safety reasons, the following items are not eligible for return or refund once delivered or used:
- Oxygen cylinders (filled or refilled)
- Used oxygen concentrators or respiratory devices
- Nebulizers, masks, or patient-contact equipment after use
- Disposable medical supplies or consumables
- Products damaged due to misuse, negligence, or improper handling
6. Rental Equipment Policy
- Rental items must be returned in the same operational condition.
- Damage beyond normal usage may result in repair or replacement charges.
- Rental fees already used are non-refundable.
7. Refund Process
If a refund is approved:
- Refunds are processed within 5–10 working days.
- Payment gateway or transaction charges may be deducted.
- Delivery, installation, and service charges are non-refundable.
- Promotional discounts or cashback offers will be adjusted from refund amounts.
8. Delivery Damage & Courier Responsibility
- If packaging appears damaged, customers should refuse delivery and notify us immediately.
- Care Plus is not responsible for damages caused by third-party courier handling after acceptance of delivery.
9. Invalid Return Requests
Returns or refunds will not be accepted for reasons such as:
- Change of mind
- Ordering by mistake
- No longer required
- Product expectations differing from personal preference
- Compatibility issues not confirmed before purchase
10. Policy Updates
Care Plus reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated policies will be published on our official platforms.
11. Contact Support
📍 Dhaka, Bangladesh
📞 Call / WhatsApp: 01675305077
🌐 Website: careplus.com.bd